Monday, May 16, 2011

QandANJ: Brief Update on NJLA Reference Section Meeting of May 13th

On Friday, May 13th, approximately 60 people turned out at the Princeton Public Library to participate in the NJLA Reference Section meeting convened to discuss the future of QandANJ.  Many people drove lotsa miles to be there, and represented all types of libraries and library organizations; publics, academics, association, consortia.  It was wonderful to hear so many independent voices from all over the state speak overwhelmingly and passionately in support of keeping QandANJ alive.

The two big pieces of news:
  1.  LibraryLinkNJ Executive Director Cheryl O'Connor announced that her Board had voted unanimously to accept an extra $50,000 from the State Library and continue to run QandANJ through early September.  A big thanks to LibraryLinkNJ Board members and Cheryl O'Connor!
  2. The NJLA Executive Board will appoint a Task Force to chart out a path forward for QandANJ
Cheryl, along with QandANJ Project Coordinator Beth Cackowski, had already done a good deal of analysis on how far $50,000 takes us, and they presented a number of spending scenarios and sought input from the attendees on how the money should be spent.  I would like to again thank Cheryl and Beth not only for the time they've invested -- which was not insignificant -- but also for the their their transparency in sharing their budget numbers, presenting possible spending scenarios, and proactively seeking the input and feedback of the library community.

If there was a recurring theme of the day I'd say it was transparency.  A good part of the afternoon was spent in small group discussions aimed, ostensibly, at providing guidance for the as-yet-unnamed Task Force.  During report-backs from the groups the issue of transparency came up repeatedly.  Whatever happens to QandANJ -- or any other shared service -- in the future, we want to be part of an informed discussion and offer input into how our limited shared resources are used.

Again, progress was made on Friday.  But there is also a lot of work ahead.  The as-yet-unnamed Task Force will have its work cut out for it, and a fairly short timeline in which to operate. The clock is ticking.  Stay tuned... (or follow along on Facebook.)

Note added 5/16, 10:45 AM:  A HUGE if belated public thank you to Michael Maziekien, NJLA Reference Section Chair, and the NJLA Reference Section for calling this meeting in spite of pushbacks from those who thought an open discussion was either unnecessary or otherwise politically problematic.  I am greatly appreciative of Michael's leadership, sense of professional responsibility, and the amazing integrity and fairness he has displayed throughout this process. 
See Also:

Saturday, May 14, 2011

Workplace Leadership and Learning


Workplace Learning & Leadership: A Handbook for Library and Nonprofit Trainers
By Lori Reed and Paul Signorelli


Congratulations to my good friends Lori Reed and Paul Signorelli on the publication of their new book: Workplace Learning & Leadership: A Handbook for Library and Nonprofit Trainers, published by ALA Editions.

I am honored to have been interviewed for the book, and humbled to be in the company of the other distinguished interviewees including:
  • Helene Blowers, Director of Digital Strategy, Columbus Metropolitan Library
  • Char Booth, Instruction Services Manager & E-Learning Librarian, Claremont Colleges Library
  • Maurice Coleman, Technical Trainer, Harford County Library
  • Janet Hildebrand, Library Human Resources Manager, Contra Costa County Library
  • Jason Puckett, Communication Librarian at Georgia State University Library
  • Sandra Smith, Learning and Development Manager at Denver Public Library
  • Jay Turner, Director of Continuing Education for the Georgia Public Library Service
  • Catherine Vaughn, Continuing Education Coordinator, Lee County Library System
  • Pat Wagner, Pattern Research, Inc, Denver, CO
  • Louise Whitaker, Coordinator Training & Staff Development, Pioneer Library System

I've read through the book twice, and I'm sure I'll be going back to it again and again.  The book is a must have for anyone doing training and staff development.  But at heart I think the book is a primer on leadership, which happens to overlay neatly with the skills and mindset required to be an effective teacher/facilitator.  Strategic thinking, listening,  big-picture thinking, partnering, engaging and empowering others-- these are the themes that emerge and re-emerge in conversations throughout the book.  I highly recommend it!


Wednesday, May 04, 2011

Reprieve for QandANJ: A response to Library Journal

Note added 5/5: AL Direct gets it right.
AL Direct, 5/4/2011



I appreciate that LJ has chosen to cover the story of Norma Blake's unilateral decision to defund QandANJ, and her more recent decision --in response to a great outcry -- to temporarily extend funding.  However, I think the LJ article largely fails to convey the level of anger and protest going on in our state library community. Yes, many are angry about the possibility of losing QandANJ.  But more importantly, we are angry about the way the decision was made; without input, consultation, or sound basis. The article reports Norma Blake's position and highly disputed "facts" at length, but without balancing them very well with opposing opinions or fact-checking.

I encourage everyone to look at the original reasons given for cutting QandANJ in the April 4th notice (which LJ doesn't reference) and note that over the next month the reasons shift until finally settling on a false forced choice between funding QandANJ or funding a pair of beloved databases (For more analysis, see: http://blog.peterbromberg.com/2011/04/qandanj-fact-sheets-and-forced-choices.html).

To be clear, the “new plan” that Norma unveiled is one that I proposed days earlier here and here. I'm happy that she sees sees value in the proposal, and I'm happy that she put it forth. It's good for NJ libraries and it's good for the tens of thousands of library customers who use QandANJ. But it's not unimportant to the story to note that her decision to announce this plan 24 days after she unilaterally decided to end QandANJ was made in a climate of great pressure; pressure from QandANJ customers, librarians, and probably more than a few state legislators who have been contacted. Am I pleased she is extending some extra funding for QandANJ and permitting the library community in NJ a little time to work together to find a constructive solution and possibly save the service? Absolutely. Do I think it was a choice made willingly or happily? Notsomuch. But for those of us who are trying to at least have an open, fact-based discussion about the merits of saving the service, a win is a win.

NO MENTION OF NJLA STATEMENT REBUKING STATE LIBRARY
Perhaps the most egregious omission in this article is the failure to mention NJLA's "Statement on NJ State Library/QandANJ".  It is my understanding that the NJLA Executive Board and Executive Director Pat Tumulty actually invoked emergency procedures to issue this reprimand a day before our annual conference. It's hard to understate just how serious and unprecedented this kind of rebuke is, and I commend the NJLA Executive Board and Director for their leadership and courage in issuing their statement. It would have been easy  to hold the release of the statement until after the NJLA conference, so the timing of the statement's publication-- the day before our statewide conference -- says as much about the seriousness of the offense as the words themselves.

As I have stated to Norma Blake on numerous occasions, I am happy to work with her in every way to help libraries and improve library services for the people of NJ. That is our common ground as librarians and as colleagues. But we still have a long, long, long way to go in many areas. There is a poisonous culture of fear and intimidation in the state right now. So many people are afraid to make critical comments or question State Library decisions for fear of losing their jobs or becoming unemployable. Many people told me that it has become easier to speak up this week in light of the NJLA rebuke, but many more are telling me their opinions and stories and asking not be quoted--even if their story is highly anonymized.  The climate is that bad.  

I understand that few want to risk their job or career, and they perceive that such is the risk of speaking freely. This, in a profession that prides itself on intellectual freedom and the value of open discourse. Frankly, I'm sick about it, not that I blame anyone for wanting to put food on the table and make their next mortgage payment.

It's going to take some real change to fix the problems in the NJ Library community. We made progress this week and I'm optimistic. But I'm not naive. The devil of this new plan to extend funding for QandANJ will be in the details. Will LibraryLinkNJ actually agree to a contract extension?  (No, Norma didn't run the contract extension plan by the contractee first-- part of the pattern of not acknowledging partners or seeking input when appropriate.)  Who will be the key players in assessing QandANJ and recommending whether it should continue?  Will the State Library ever share usable budget numbers that will allow those in the NJ Library community to grasp what money we have and where it's being spent so we can make informed recommendation about how to prioritize?

There will be common ground ahead.  But until people feel like they can openly criticize State Library decisions without  suffering consequence to their livelihood, and until the State Library opens its books, shares its budget with its constituents, and generally becomes a whole lot more transparent and collaborative, there's going to be a whole lot of work to do.




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Sunday, May 01, 2011

I agree with Norma Blake: Common ground and possible steps forward

On April 7th, New Jersey State Librarian Norma Blake held a webinar to discuss, among other topics, the decision to end QandANJ.org effective June 30, 2011.  I was unable to attend the live webinar (I was off that week due to a death in the family), but I recently sat down and listened to the entire recording. 

COMMON GROUND
I was pleased to find that there might some area of common ground regarding the future of QandANJ-- at least a place we could build from.  For instance, one webinar attendee asked, "If the public demanded it, would QandANJ be resurrected?"  Norma answered in the negative, but I heartily agree with her comment:
"Once a program is gone it’s very difficult to start it back up again"
I also agree with her comment that we should "go through a lot of collecting ideas from people throughout the state, as to exactly what they want and what would work best."  Norma was suggesting we do this after QandANJ ends.  I'm simply suggesting that we have discussions prior to implementing a decision that would eliminate a popular and cost effective library service since, as Norma says, it would be extremely difficult to start it back up again..

It was clearly a mistake to announce the ending of QandANJ without "collecting ideas from people throughout the state", (as recently noted in an official statement by NJLA) but it is a mistake that we can still rectify.  Together as a library community, we have invested ten years, millions of dollars, and hundreds of thousands of hours of library staff time in creating a well known, highly successful library brand.  Isn't it sensible, prudent, and fiscally responsible with regard to the huge investment we've already made to look at all of the facts, all of the options, and then make an informed, inclusive decision about the future of QandANJ based on reasoned analysis?

A MODEST PROPOSAL
To that end, I propose a six month period (July 1 - Dec. 31) during which time QandANJ funding is continued at a minimal level -- enough to "keep the lights on" and services flowing. Norma stated in her webinar that there is enough money to pay the Program Coordinator through the summer. Surely a little bit of money can be found to keep QandANJ live through Dec 31st.  We can use that time to put together a task force of librarians from various libraries across the state to evaluate whether or not it makes sense to continue the service.  The task force can work with the State Library, LibraryLinkNJ and other stakeholders (including QandANJ customers, a natural and passionate base of support) to identify funding options and the best path forward for management and sustainability.  If it is determined that it is not worthwhile to continue QandANJ, then we will have time to properly wind down the service, giving customers ample notice and libraries an opportunity to plan accordingly.


MAY 13TH NJLA MEETING: A TIME FOR CONSTRUCTIVE DISCUSSION
I look forward to hearing from Norma Blake, as well as from Cheryl O'Connor and Beth Cackowski (LibraryLinkNJ) at the May 13th NJLA meeting at Princeton Public Library, and discussing how we can work together constructively to find a creative solution that benefits our library customers and leverages the enormous investment we've made in this groundbreaking service.